Google Rating
4.9 
4.9
Seth Czerepak
03:29 18 Oct 19
Unfortunately, I had to remove the details of this review. Since writing it, this company has posted my wife's personal information on Social Media (without consent), and threatened legal action against me for telling the truth about their unethical business practices. My guess is, the only reason they have a five star reputation is because they respond to negative reviews by intimidating consumers when they should accept responsibility and correct their behaviors. Congratulations guys. You won. Sort of.
Seth Czerepak
03:15 18 Oct 19
This company lied to us, ripped us off for $75, and tried to intimidate my wife into buying a computer while she was trying to leave the store. First, we dropped the computer off to be checked out. They told us they wouldn't charge us unless they did work on the computer. We also told them not to do any work without our authorization. When they told us what was wrong, my wife decided not to have the computer fixed because it was too expensive. Again, they told us there would be no charge. When my wife went into the physical store to pick the computer up, the sales person told her they had done work on it and that my wife owed them $75. Of course, the work didn't fix ANYTHING on the computer, so there's no way for us to confirm that it was even done. Then, they tried to get her to buy another computer from them, saying that if she bought a computer, she could use the $75 towards purchasing the new computer. The salesperson kept pressuring my wife to buy the computer, even as she was trying to pay the $75 so she could get her computer (which they refused to give her until she either paid the money or bought a new computer) and leave. This is the type of behavior you'd expect from street criminals, not from a business.UPDATE: Since I've left this review, the owner of this store has 1) Called my wife and accused her of lying. 2) Harrassed me on Social Media by posting documents that included my wife's personal information. 3) Posted "proof" via a screen shot of the paper my wife was MADE to sign today so she could get our computer back. The original agreement was, no unauthorized work. PERIOD. You did the "work" (which fixed nothing, and probably wasn't even done) anyway, and held her computer hostage until she paid the $75.
Seth Czerepak
21:35 17 Oct 19
This company lied to us, ripped us off for $75, and tried to intimidate my wife into buying a computer while she was trying to leave the store. First, we dropped the computer off to be checked out. They told us they wouldn't charge us unless they did work on the computer. We also told them not to do any work without our authorization. When they told us what was wrong, my wife decided not to have the computer fixed because it was too expensive. Again, they told us there would be no charge. When my wife went into the physical store to pick the computer up, the sales person told her they had done work on it and that my wife owed them $75. Of course, the work didn't fix ANYTHING on the computer, so there's no way for us to confirm that it was even done. Then, they tried to get her to buy another computer from them, saying that if she bought a computer, she could use the $75 towards purchasing the new computer. The salesperson kept pressuring my wife to buy the computer, even as she was trying to pay the $75 so she could get her computer (which they refused to give her until she either paid the money or bought a new computer) and leave. This is the type of behavior you'd expect from street criminals, not from a business.
Anthony Krasnick
03:49 13 Oct 19
Excellent customer service. Steve knew what the problem was right away when I had explained of the condition I experienced from my laptop computer and that I would have it back the very next day and I did. Thank you Steve! ComputerXpress will be my very first place of choice before I go to anyone else for my future computer repairs.
Rudy Bluhm
09:09 05 Oct 19
I recently moved to Florida and needed computer support for a print driver issue. So glad I found ComputerXpress. They were very helpfull. They understood my need and provide quick resolution for the problem. They even found and corrected a malware issue.Thank you.
Russ Koss
18:07 29 Sep 19
So glad to bring my computer here for repair. They knew what they were doing, I got my computer back the next day, service fee was very reasonable and the staff was very courteous. You can't ask more than all that
The Ramsby's
17:28 21 Sep 19
Service is just TOP notch. My son had some trouble setting up his first build and they knew exactly what was wrong immediately, had it fixed within 24 hours and it is now working beautifully. Highly recommend them.
michael walston
18:17 07 Sep 19
I took a laptop in for them to look at that would not power up. It turned out to be the charge plug was bent. It took the service person less than 5 min to fix and change me $70. He first did not tell me they had a min charge of 70 before working on the system and second was like if I had to order the part it would have cost 115. I understand having policies but in this case they have lost any future business from me and any future referrals as I have sent others to them that have purchased computers so that 70 bucks will cost them at least from me any new business. Charge what is fair is all I can say. As a side not had my car word on oil change and battery cable replaced and that cost me less then this and had to buy parts.
Nathaniel Patterson
17:26 07 Sep 19
They were extremely knowledgeable and helpful. They had our computer fixed and working perfectly in less than 24 hours.
Darkbad Windguy
18:23 03 Sep 19
Not a bad experience at all. Needed a bios flash for a new gaming pc and they came through with the quickness. Will def continue to get my business
Florida Connection
17:50 22 Aug 19
Had my 3 in 1 computer check out yesterday since it stop working suddenly and they had it back running again in just a few hours. Service was great they even told me a few safety tips among other stuff, very professional and knowledgeable they are as well. I will definitely recommend them for your computer repairs. Thanks ComputerXpress for your service.
Florida Connection
17:50 22 Aug 19
Had my 3 in 1 computer check out yesterday since it stop working suddenly and they had it back running again in just a few hours. Service was great they even told me a few safety tips among other stuff, very professional and knowledgeable they are as well. I will definitely recommend them for your computer repairs. Thanks ComputerXpress for your service.
Gayle Williams
17:32 21 Aug 19
Steve Chason is fantastic. He debugged my computer and set me up in just a couple of days. He has helped me in the past whenever I get some type of virus. Everyone there is very helpful and nice. They are willing to help with anything computer related.
LJ Moore
10:21 19 Aug 19
Where to start... WINDOWS, APPLE - THEY'VE GOT IT ALL! I've only ever dealt with Steve and Keet, but they are two of the most knowledgeable people to work with. I've gotten my laptop and my son's 1st gaming computer from them and we couldn't be happier. It's not just about the sale with this place, it's what keeps happening after the sale. And that's what sets them apart from the others. Check them out and see for yourself... You won't go anywhere else!
Lois Wagoner
17:30 16 Aug 19
Dropped my computer off on Tuesday and they had it repaired the next day. Quick effect and not pricey. Thanks Computer Xpress.
Caleb Feliciano
17:02 17 Jul 19
They were super helpful, nice, and very informative. They gave good recommendations on what I should do and addressed my problems. I recommend talking to them because they seem very informative, recommended computer store. They don't particularly carry motherboards.
Wayne Evans
18:12 05 Jul 19
These guys are good and fast. I am giving 5 stars because of the customer service and the quality of work. They tore my computer apart and fixed it and also cleaned my pc up from when I spilt a drink into it a week or so before. They went the extra mile and was great the whole way through.
John Solheim
17:26 30 Jun 19
Steve is amazing. Could NOT have had better service. If ever any other issues no question as who to call...
Sandi Opalinski
20:00 26 Jun 19
Absolutely one of the best experiences with a business that I have ever had! From the time I walked into the door I was amazed with the level of customer service and knowledge Steve provided me regarding my computer! They worked extremely hard to save what was on my computer and to help me with my selection of a new computer. I wish there were more stars to give !!!!
Victor Schoeppner
14:47 23 Jun 19
They were helpful honest gave me a great deal at a very fair price. Could not have been happier
Mike Newman
13:56 16 Jun 19
Great Service, Friendly and Great job on repairing my Daughters Mac Book Pro when hard drive put the OS back on works great even cleaned the laptop screen and all. Very happy and reasonable price! I’d use their service time and time again.
Ysabella Guerra
17:33 07 Jun 19
Able to diagnose my issue, give me an accurate estimate, fix my computer and return it to me in a matter of 2 hrs! Great customer service and very knowledgeable. 100% recommend
Thomas Hagerty
13:27 31 May 19
ComputerXpress came highly recommended and did not disappoint. They quickly diagnosed the problem with my laptop and had it fixed the next business day. Great service!
Marguerite Tucker
20:38 23 May 19
Thank you so much! Steve helped me and was knowledgeable, efficient, and very pleasant to work with. I explained what I needed to set up my home work station and he helped me with exactly the right product at a very reasonable price, in addition to expert advice. It is so nice to have a place like this in our neighborhood.
Marguerite Tucker
20:38 23 May 19
Thank you so much! Steve helped me and was knowledgeable, efficient, and very pleasant to work with. I explained what I needed to set up my home work station and he helped me with exactly the right product at a very reasonable price, in addition to expert advice. It is so nice to have a place like this in our neighborhood.
Jack Sloan
18:33 21 May 19
Luv these guys. Always available to help me no matter what the issue. Thank you so much!.Sincerely Jack Sloan
Judy Plonk Davis
13:28 10 May 19
Very fast and efficient service on my laptop. The software issues were dealt with in a day. I also needed a USB repair, the part was ordered and delivered quickly. The replacement part was installed while I waited. The staff is friendly, knowledgeable, and willing to offer advice. It was nice to be treated respectfully. And the shop is easy to find! I hope I won't need their help again, but I will not hesitate to go back to ComputerXpress for phone or computer repairs.
James Murphy
01:32 30 Apr 19
Its hard to find a place you can trust to repair your computer/Laptop/ and or electronics device with all your sensitive information on it. And hope that it comes back fixed. ComputerXpress- has been our go to choice for as long as they have been around . Every time, they fix, repair, replace, whatever needs to be done- to get our systems back timely and the way they should be.Our entire family uses them for all our needs, and my business as well. Could not be happier with them... Thank youJim
Becky Bywater
10:51 06 Apr 19
They were the best ever in my experience with computer companies. They worked until my problem was solved. Excellent customer service and fair price.
Juan Vincent
03:46 05 Apr 19
The Employees are very rude and very Sarcastic. I spent $800 on a laptop which did not preform the Performance that was pitched to me .These type of guys are flipping computers and pushing them out as fast as they can to basic computer knowledge consumers.what ever happened to building relationships now and days. Management Was willing to work with me but when I was able to try to meet with the manager he was out for personal reasons and the employee was very rude and sarcastic which really hurt my feelings because that’s how the world is when you doing the right things you get taking advantage of the most.I left and never came back and didn’t want to meet the manager again I just called it a lost.....
Cindy Caldwell
19:24 13 Mar 19
Keat did an awesome job getting us up and working again. Very of computers and networking. Will definately be working with them in the future. Thank-You Cindy Caldwell Winter Haven Air Conditioning.
Dan Borneman
18:32 07 Mar 19
Work was done professionally and on time. I have used them several times. Have recommended to family and friends.Just used them again this week (week of Mar 4 2019), again excellent advice and service. We are purchasing additional hardware.
Lacitia Ponder
18:31 02 Mar 19
Fast and great service. Found the issue right away and solved the issue. The price for the parts needed were reasonable as well. The employee was friendly and knowledgeable and didn't try to sell additional items that weren't needed.
John Smith
18:52 23 Feb 19
WOW.. First off let me say that its very hard to find a company to do computer work at all these days. Best Buy in the past have been an absolute nightmare sometimes waiting as long as a week just to get basic stuff done. After dealing with that madness I searched around the Orlando area to try and find someone to rebuild my PC that I was building (or trying to build staying up late putting stuff together after long days is usually a bad idea) so I gave these guys a shot.Once I walked in the store I was instantly at ease with all the built gaming computers all around the store. I knew I had picked the winner. They gave me a base area that I would be paying, that way no crazy surprises. After a month of testing this machine out. ITS FANTASTIC. The rgb, the gfx card. All wonderful. Give these guys your baby your let them build you one. You will be glad you did.Thanks much.R.
Bob Reese
18:00 20 Feb 19
They we're able solve my computer issues with outstanding same day service.They are very knowledgeable of computers and the products they sell and service.I would highly recommend Computer Express.
David Kegel
18:21 19 Feb 19
The people at computer Express oh very nice intuitive very knowledgeable straight to the point. Steven Jason are the one I talked to and they are awesome they redid Windows 10 on my laptop Acer 17.3 and it works perfect. It's even faster than what I had originally. I encourage everybody to get a computer from there. David Kegel
Jeremy Cox
17:54 13 Feb 19
These guys know how to take care of customers. My brand new PC that was built a month ago and it shot craps on me. Took it to them thirty mins to get it fixed up for me. Great staff and will be returning to them for all my computer needs.
Wilbur Wells
18:30 27 Jan 19
Very helpful. Nice selection of laptops. I bought one that suits my needs.Thanks again
Mariann Rienzo
11:27 25 Jan 19
The work was done promptly and well. The entire staff was very friendly and great me immediately. I will take all my computer needs to this company. 😃
Richard Clark
18:16 21 Jan 19
I called around 10 in the morning. Talked to a very nice gentleman who said that they might get to it today. That was great. I was having a SSD drive installed and the old one formatted for storage. Dropped it off at 11 a. m., thinking it would be days before it was done But, to my great surprise, they called in just a couple of hours saying was ready. I picked it up and it works great I am very satisfied with the price and even more with the service. Everyone was personal and helpful. I highly recommend them and will be back next time I have the need of an expert.
Robbie Strickland
14:26 11 Jan 19
Very caring about their customers, and kind too. Great customer service, and calm too, even when things don't go correctly. I went in to have a fan replacement done as my old one didn't work correctly anymore, and the computer fan manufacturer had screwed up and gave them the wrong part, luckily, ComputerXpress was kind enough to send the wrong part back and gotten the right part, and i haven't had a problem since then, best computer repair store in town :)
Shannon Aliff
17:23 03 Jan 19
I just want to thank everyone at ComputerXpress for helping me find my son the perfect gaming PC. I know nothing about the gaming world but with Keat and Rocky’s help they found me the BEST price and an awesome PC!! My son is super happy! Thank you so much you never let me down!
Karen Madigan
23:48 23 Dec 18
Went to ComputerXpress to look at gaming computers, Christmas present for my son. Steve was knowledgeable,helpful & patience . Thank you Steve and staff, my son is extremely happy with his gaming computer, showing if off to his friends. Would highly recommend to anyone looking for a new, refurbished or computer repair go to ComputerXpress... you will not be disappointed.Thank you, K.Madigan’s
Andrea Henricks
15:11 18 Dec 18
Such a great computer repair experience! I went in with a completely broken computer and left within 45 minutes with a functioning one for a much more reasonable price and better service than I had found elsewhere. I would highly highly recommend computer xpress!
Julie Strickland
20:28 10 Dec 18
Being new to the area, I was unsure of whom to contact about an issue with our laptop. With this computer being used for school, I was needing it to be fixed fast. I read the reviews and went to ComputerXpress. They were personable, knew exactly what the issue was in the first (literally) 10 seconds of turning the laptop on. Cost was in range of what I expected to pay. The computer was ready a day before I expected it to be done. Very satisfied with this company.
Brian Prisbe
18:13 22 Nov 18
Great guys. Super knowledgeable. Helped me with a defective graphics card and sold me a new one. Would recommend them to anyone with any type of computer!
Dean Macris
04:25 21 Nov 18
Had a computer damaged during shipment and feared I had lost critical data. Could not boot, so I turned to Computer Xpress. They were able to repair, boot and recover my data. The price was reasonable and worth every penny. Thanks guys, great job!
LaMar Hunt
10:34 07 Nov 18
I love these guys. My wife's Mac is broken a few times randomly. She has a MacBook Pro and it's getting a little bit older. They're always quick and they're very good at problem solving. They've been real helpful setting my wife up on an automatic backup system and even showing her better ways to use the cloud to manage your data.
craig burns
18:39 06 Nov 18
Steve and Jerry had answers to all my questions, we purchased 2 computers and had 2 cleaned up. Awesome service and price. The whole Staff is friendly and eager to help, Thank You
Corbin Pontier
17:23 02 Nov 18
Very nice place to go if you need PC/electronic support! The staff is friendly, and they get whatever you need done fast! I got my PC back from them less than a day after I turned it in.
Veronika Guttenberger
21:37 21 Oct 18
They work on Macs! The staff is courteous and knowledgeable. Steve is especially patient and willing to explain obscure computer features in a way that is not demeaning to the customer. I highly recommend ComputerXpress.
Judy Thomas
21:27 21 Oct 18
Great job. Friendly. Helpful. PATIENT!!! Was even able to keep a straight face when I asked the same stupid question, again. I will be back! Thanks, Guys!
Greg Willard
16:36 18 Oct 18
The staff in there were very friendly and reasonable. My roommate and I needed a cheap, old workstation PC to mess with, and they were able to get us all nice and set up for a very reasonable price. We told them that an OS didn't matter, because we were just going to load it up with Linux, and that the computer was going to be used specifically to get some hands-on experience with security testing software, and they were able to give us one of the ones that wasn't on the sales floor, with a bit of cosmetic damage, at a reduced price.Also, they do all of their repairs in view of the walk-in customers, and I think that's pretty cool.
Beth Harris
15:56 15 Sep 18
Dropped our Mac off a little after 4:00PM. Computer wouldn’t turn on. Received a call from Steve about 6:30 that evening. Computer was up and operating. Operates just fine now. Great service
Dennis Paul
15:36 04 Sep 18
They were very honest with issues that I had with my older desk top computer and that replacing the bad power supply may not fix all issues. It didn't resolve other underlying problems. When I returned with other issues, they gave me credit for the purchase of another computer. For a fair price they transferred all of my data to another computer. I recommend them to anyone interested in a the repair or replacement of a computer.
Eddie Willis
15:13 04 Sep 18
Steve and the gang do an excellent job of educating you about what computer will work best for your particular application. The customer service is excellent and the prices are fair. Another positive to buying at ComputerXpress is the 1 year warranty that they give on computer purchases. They offer a lot of value for what you spend. Keep up the good work!
Kenneth Pape
18:45 30 Aug 18
Brought in my Hp tower thinking it was a video card issue or worse.. 2 hours later all it was was a clogged fan. No added costs..no fake reports..Steve just cleaned it up and gave me a call. Will probably go back for one of their reasonably priced refurbished laptops.. Awesome find in Lakeland..Thanks again Steve
Kay Tucker
14:42 28 Aug 18
Great experience! Brought our Mac in from Tampa to have Steve look at it. He diagnosed and repaired it within one day. His knowledge and getting directly to the issues was outstanding. Price was very fair. Bringing another Mac in from Orlando. Thank you, Computer Xpress!
Maggi Spillman
14:51 23 Aug 18
If you need fast, friendly, reliable service or repair, this is the place. Big thanks to Steve for making sure everything was perfect. He even helped me out to the car since I had my kids in tow. Computer is back to working great!
Jan H
15:13 11 Aug 18
Very pleased with the service!! The employees are friendly and courteous. The repair was ready the next day. They stayed within the estimate they gave me. They even installed an antivirus on the computer. I will use them again if needed.
Sandi Opalinski
14:39 11 Aug 18
Absolutely one of the best experiences with a business that I have ever had! From the time I walked into the door I was amazed with the level of customer service and knowledge Steve provided me regarding my computer! They worked extremely hard to save what was on my computer and to help me with my selection of a new computer. I wish there were more stars to give !!!!
Robert Finnegan
17:52 03 Aug 18
I recently had my computer fail after a storm,,,so I asked my co-workers if they recommended a good place to take my computer to have it fixed. Three people said to take it to ComputerXpress because they had good results. They were telling the truth. I could not believe I got my computer fixed in one day and the people were not only very Professional but very friendly. They told me that they try to be a "5-Star" store,,,,,,well,,,if I could,,,I would give them "6". I will never go anywhere else for computer help...Don't miss this place because it is rare this day and age to find people who are not only kind,,,but honest and fair. Thank you Steve, Keith and everyone in your organization.
Nancy Prout
14:35 03 Aug 18
Steve was very helpful in diagnosing the problem. He ordered a part and two days later the computer was ready for pickup.The other staff is friendly and patient in explaining things in laymen's terms.
Leonard Giammatteo
21:51 22 Jul 18
Computer express is the best place to bring your computer in Polk County. The owner is extremely knowledgeable and customer friendly. The representatives who work there have outstanding insights to computer technology. I would highly recommend bringing your computer to this company.
Judy Wilbanks
18:37 20 Jul 18
Make ComputerXpress your first stop. When my computer died I took it to a large office supply store. They told my that they were not able to retrieve any data as the hard drive looked like it had been damaged. Needless to say I was thrilled when ComputerXpress was able to retrieve ALL of the data, and fix the computer. My new superheroes!
Karen Williams
18:47 03 Jul 18
Very knowledgeable and nice people. Fixed my laptop in less than a day. Would definitely recommend.
Kadeem Perry
18:36 14 Jun 18
Excellent service great computers. Very reasonable and great working computers. Customer service was memorable. Will definitely be shopping with them again.
Teresa Czerny
21:07 07 Jun 18
I could not be more pleased with the professionals at Computer Express. They healed my infected Apple desktop and laptop in just a few hours, installed the appropriate malware detection software and even gave me a few tips to improve my computing experience. Great hours, reasonable rates, knowledgeable and friendly staff. Special thanks to Steve and Keat.
Lynette Abbott
20:25 05 Jun 18
I’ve taken my computer to Computer Express many times over the past 5 or more years. They have always been kind, knowledgeable, trustworthy and very capable of repairing my computer. Their prices seem very fair as well. I would definitely recommend this business for any computer issues....large or small.
Ernest Mello
19:19 28 May 18
Can't say enough good things about this business. Prompt service, go out of there way to help in anyway they can. I have a great amount of trust in how they do business and take care of there clients and customers.
Eva Sibrava
20:44 15 May 18
These guys are wonderful! I have been doing business with them for about 4 years. I bought a used computer from them and it has served me very well. They are very knowledgeable, professional and friendly not to mention I never have to wait too long to have anything done. Just the other day I got my computer hacked into and took it to them right away and I got it back the same day. And even if I had to wait it would’ve been the next day. They are very fair in pricing as well. Thanks Computer Xpress for outstanding service every time I come in!!
Shannon Aliff
13:11 14 May 18
Excellent services for all your computer needs. Fast, reliable and professional!! We love our server and the service we get from ComputerXpress.
Techy Girl
14:44 16 Apr 18
As a network administrator, I seldom have time for user level hardware issues. I tend to farm out what I can't get to and so far I have taken two computers to this company and they have done an outstanding job. Fixed the issues and returned my gear in less than 48 hours. Very reasonable rates and quality work. They DEFINITELY know what they're doing. I HIGHLY recommend them.
Jason Rogers
00:15 13 Apr 18
The guys here were really helpful and friendly. Reasonable prices, fast service (45 minutes for a screen/LCD replacement on my iPhone 6s Plus). This is where I'll go for repairs now!
