Effective August 27, 2026
This Privacy Policy explains how ComputerXpress (“we,” “our,” or “us”) handles personal information collected through ComputerXpress.us, contact forms, purchases, repair and support services, and customer communications.
1. Information We Collect
We may collect information you provide, including your name, email address, telephone number, mailing or billing address, form submissions, purchase and payment details, device information, serial numbers, service history, support messages and internship inquiries.
For authorized technical services, we may also receive temporary credentials, recovery keys or information reasonably necessary to diagnose, repair, back up, transfer or recover data. We may automatically receive limited technical information such as IP address, browser type, referring page, pages visited and security logs.
Payment cards are generally processed by third-party payment providers. We do not intentionally store complete card numbers on our website servers.
2. When We Collect Information
We may collect information when you visit our website, submit a form, request an estimate, contact us, make a purchase, apply for an internship, submit equipment, authorize service, use remote support or otherwise provide information.
3. How We Use Information
- Respond to inquiries and schedule service
- Diagnose, authorize, perform and document repairs or support
- Process purchases, payments, returns and warranties
- Send estimates, invoices, status updates and pickup notices
- Operate, secure and improve our website and services
- Detect fraud, malware, abuse or unauthorized activity
- Maintain lawful business, tax and service records
- Send marketing communications when permitted and provide an opt-out method
4. Cookies and Similar Technologies
Our website may use essential cookies or similar technologies for security, forms, preferences and basic operation. Hosting, security or measurement providers may also receive technical identifiers. We do not knowingly use cookies to sell personal information. If nonessential analytics or advertising tracking is added, we will update this Policy and provide legally required controls. Browser settings can be used to block cookies, although some functions may be affected.
5. Information Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information, which may include encrypted connections, access restrictions, malware protection, updates and backups. No system is completely secure, and we cannot guarantee absolute security. Customers should use temporary credentials when possible and change appropriate passwords after service.
6. Sharing Information
ComputerXpress does not sell personal information for money. We may share information as reasonably necessary with providers supporting website hosting, payment processing, communications, shipping, software, cloud services, security, specialized data recovery and professional advice.
We may also disclose information at your direction; to complete a requested transaction; to comply with law or legal process; to investigate fraud or a security incident; to protect rights, safety or property; or in connection with a lawful business transfer.
7. Third-Party Websites
Our website may link to maps, manufacturers, software providers, payment services or social platforms. Their privacy practices are governed by their own policies, and ComputerXpress is not responsible for their websites or services.
8. Data Retention
We retain information only as long as reasonably necessary to provide services, keep transaction and warranty records, resolve disputes, secure systems and satisfy legal, tax and accounting requirements. Retention varies by information type and applicable requirements.
9. Your Choices
You may contact us to request access to, correction of or deletion of personal information we maintain about you. We may verify your identity and retain information required for transactions, security, legal compliance or legitimate records.
You may opt out of marketing email using the unsubscribe link in the message or by emailing Manager@ComputerXpress.Us. Necessary repair, payment and pickup communications may continue.
10. Commercial Email
Commercial emails will use accurate sender and subject information, include our physical address, provide a working opt-out method and honor valid opt-out requests within the period required by law.
11. Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without legally required parental consent. Contact us if you believe a child submitted information.
12. Data-Breach Notification
If a breach involving covered personal information occurs, we will investigate and provide notices to affected individuals, regulators or others as required by applicable law. Timing may depend on the investigation, affected information, law-enforcement requests and legal requirements.
13. Policy Updates
We may update this Policy as our practices, services or legal obligations change. The revised version will display a new effective date, and material changes will be communicated when required.
14. Contact
ComputerXpress
5303 South Florida Avenue
Lakeland, Florida 33813
(863) 607-4357
Manager@ComputerXpress.Us